Guide to smart battery case replacement program for iPhone XS, iPhone XS Max, and iPhone XR

Also the cost of other service repairs for your iPhone

If you are having issues with a battery case for your latest iPhone models like for iPhone XS, iPhone XS Max, and iPhone XR, then the good news is that Apple offers a program where you can get it replaced instantly. This program was launched when Apple saw that some Smart Battery Cases made for iPhone XS, iPhone XS Max, and iPhone XR were experience charging issues. An affected Smart Battery Case may exhibit one or more of the following behaviors:

• The battery case will not charge or charges intermittently when plugged into power.
• Battery case does not charge the iPhone or charges it intermittently

Note that under this program only those affected battery units that were manufactured between January 2019 and October 2019 are replaced. Also, this is not a safety issue and Apple or an Apple Authorized Service Provider will replace eligible battery cases, free of charge.

The Smart Battery Case models below are eligible for this program:

Besides these no other iPhone Smart Battery Cases are part of this program.

How does Replacement Process work?

You need to first choose one of the service options to have your Smart Battery Case replaced. Your Smart Battery Case will be examined prior to any service to verify that it is eligible for this program.

• Find an Apple Authorized Service Provider.
• Make an appointment at an Apple Retail Store.
• If you have questions or need further assistance, you can contact Apple Support.

Note that Apple may restrict or limit repair to the original country or region of purchase. This worldwide Apple program doesn’t extend the standard warranty coverage of the Smart Battery Case.

The program covers affected Smart Battery Case for 2 years after the first retail sale of the unit. Also, the affected battery cases will be disposed of in an environmentally friendly way.

iPhone or battery repair

If you have an older iPhone or their battery that doesn’t come under the service replacement program then you can opt for their repair service by Apple.

Apple-certified repairs are performed by trusted experts who use genuine Apple parts and only Apple-certified repairs are backed by Apple. Start your repair request at Apple toll-free

Or

Send your iPhone to an Apple Repair Center and Apple will arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. This service is available for most Apple products.

 Or

Visit an Apple Authorized Service Provider to give you a great selection of nearby locations for Apple-certified repairs. All repairs are done by technicians we train so that you’ll receive the same quality of service you get from Apple.

Or

Visit Apple RetailStore. Make a reservation with a Genius to get help with a hardware repair. Apple team will take great care of your product and make sure you get the help you need.

The Apple Store and many of  Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If you send your iPhone directly to an Apple Repair Center or if your technician needs to ship it for you, it will be returned or ready for pickup in approximately 7-9 days.

If your iPhone was under warranty then you are not charged otherwise you need to pay the cost of repair.

After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by the Apple warranty, an AppleCare plan, or consumer law. 

Phone screen replacement costs in the United States

The repair pricing in this chart applies only to screen damage. If you have any other damage to your iPhone, you’ll pay additional costs. Also you can  check if you have AppleCare+ coverage by entering your iPhone serial number.

The out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may offer different prices. Your Apple Authorized Service Provider may also offer onsite service for an additional site-visit fee. This additional fee will be waived if your iPhone is covered by AppleCare+.

All fees are in US dollars and are subject to tax. A $6.95 shipping fee will be added if  need to ship your iPhone and it isn’t covered under warranty or an AppleCare+ plan. Accidental damage isn’t covered by the Apple warranty. If your screen fails due to a manufacturing defect, it may be covered by the Apple warranty, an AppleCare+ plan, or consumer law.

If you have an AppleCare+ plan, you can use it to cover screen repair. AppleCare+ plans include up to two incidents of accidental damage coverage every 24 months. Each incident has a service fee or a deductible, depending on your plan. If you don’t have an AppleCare+ plan, you’ll pay the out-of-warranty fee.

If your device is covered by AppleCare+ and you request onsite service, the additional onsite visit fee will be waived.

iPhone battery replacement

If your iPhone is covered by warranty, AppleCare+, or consumer law, Apple will replace your battery at no charge. Check if you have AppleCare+ by entering your iPhone serial number.

If your iPhone has any damage that impairs the replacement of the battery, such as a cracked screen, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.

See the chart below for battery replacement pricing for all iPhone models.

iPhone battery replacement pricing – United States

These prices apply only to battery repairs made by Apple. Pricing offered by Apple Authorized Service Providers may vary. We’ll add a $6.95 shipping fee if your repair requires shipping and isn’t covered under warranty or AppleCare+. All fees are in USD and exclude local tax.

Other iPhone repair costs in the United States

The out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices. 

All fees are in US dollars and are subject to tax. A $6.95 shipping fee will be added if need to ship your iPhone.

Theft and loss

If your iPhone was lost or stolen and you have AppleCare+ with Theft and Loss, you can file a claim to replace your missing iPhone.

Apple-branded accessories, including the power adapter, are covered by warranty and consumer law. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare+ plan. For more details, contact your carrier, Apple, or an Apple Authorized Service Provider.